Policies & Management - Raw chemical & mineral supplier

Policies

We have focus on consistent quality, in compliance with customer requirements in all processes

We work in a safe and environmentally sound way, seeking to reduce environmental impact in all processes

We commit ourselves to thinking preventively and continually seek improvements in all processes

Protecting the environment and preventing pollution, this includes compliance with current environmental legislation and regulatory requirements.
Making use of environmentally friendly materials and processes, considering technical, economic, and quality aspects
Grading, sorting and reduction of waste
Analysis and preventative measures taken to avoid accidents

Attaining the highest possible customer satisfaction through compliance with their needs and requirements
Maintaining efficient and flexible case management for all customer inquiries
Cultivating an environment of highly qualified, competent, and motivated employees to ensure the levels of quality and environmental standards of the company are reached. This also applies to any agents.
Continuous follow-up regarding delivery performance and deviations

Appraisal, including risk assessment, of all new tasks to ensure that they are suitable for our production equipment and that we have the necessary capabilities to achieve the required result.
Effective maintenance of all machinery so production plans can be carried out correctly.
Continuous review and development of the quality and environmental management system, meeting the requirements of ISO 9001: 2015/14001: 2015, to ensure the improvement of quality and environmental performance.